Customer Stories

Streamlining rental document processes across multiple locations for a property management firm

Bella Investment Group used signNow’s secure eSignature to streamline its rental document processes across multiple locations.

Customer profile

Bella Investment Group provides property owners with professional services managing real estate assets and driving profits from lease deals across the entire state of Arizona. With properties in twelve locations, Bella Investment Group rents out housing, undertakes capital improvement projects, and handles finance coordination. With years of experience in the industry and well-trained staff, Bella makes the process of leasing property smooth and hassle-free for both tenants and landlords.

Challenges before switching to signNow

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The need to get documents signed remotely: As a property management company, Bella Investment Group deals with customers who come from various locations, often outside of Arizona. Therefore, they needed a solution that would allow them to collect signed lease agreements and reservation forms without meeting clients in person. When COVID-19 broke out, integrating eSignatures into their existing processes became mandatory.

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High and unpredictable pricing of other eSignature solutions: Before going with signNow, Bella Investment Group used an alternative application to eSign agreements and send rent-related documents to clients for eSignature. However, the other solution was costly, and their prices kept rising, which often came as an unpleasant surprise.

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Complex document processes with multiple signers across different locations: Dealing with both property owners and tenants from different areas, Bella Investment Group needed to send out entire packages of documents for signing to several recipients in one or multiple steps.

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Time-consuming document preparation: Lease contracts and rental forms are lengthy agreements that consist of dozens of pages. Drafting and filling them out was consuming hours of time for both employees and tenants. That is why Bella Investment Group needed a solution that would save them time and remove tedious manual hassles such as repetitive data entry.

Solution: Adopting signNow eSignature workflows

The decision to switch from their current eSignature provider to signNow came as a no-brainer for Bella Investment Group. They noticed that signNow offered the same functionality as other eSignature apps but came at a much more attractive price. signNow’s overall subscription cost is lower than its competitors, and there’s no per-envelope pricing or hidden fees.

“We switched over [to signNow] because it had a lot of similar features as our previous eSignature app, but the price was much better for us.”
Jamie Medina, Property Manager at Bella Investment Group


In addition, Bella Investment Group now relies on signNow’s array of features that allow them to speed up their document turnover and increase staff productivity:

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Auto-population of fields: For larger documents such as lease agreements, Bella Investment Group and their customers can auto-fill uniform fields across an entire document without having to retype data multiple times.

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Reusable document templates: The company’s employees spend less time preparing rental documents by accessing pre-made templates and instantly sending fresh copies of required forms for eSignature.

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Merge documents: If two or more forms need to be sent as a single file, they can be easily merged into one with the click of a button.

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Document Groups: This feature allows Bella Investment Group to send packages of documents for signing to one or multiple recipients. Thus, they save time by not having to send each document individually and make it more convenient for their clients to fill out and sign documents in bundles.

“eSignature auto-population is what I like the most about signNow! A lease agreement usually comes as a 16-page document. Previously, I had to sign at least nine times across an entire document. Now it’s all pre-filled and auto-populated. This is extremely helpful!”
Jamie Medina

Results achieved with signNow

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Same-day collection of eSigned documents: Bella Investment Group can now send lease agreements and reservation forms to any number of signers and receive them fully completed in minutes instead of days. No need to use postal or courier services to obtain signatures. Faster document cycles allow the company to close more deals while reducing paperwork costs.

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Remote booking of property and contract approvals: With completely digital signature workflows, Bella Investment Group offers customers a fast and convenient way to sign documents from anywhere, using any device. As a result, the company can efficiently serve clients across different locations without having to arrange in-person meetings at the office, which was of critical importance during the COVID-19 outbreak.

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Improved team productivity: Thanks to the abundance of time-saving features such as reusable templates and auto-fill, Bella Investment Group spends considerably fewer man-hours preparing documents.

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Simplified delivery of documents: By bundling agreements and any related forms into Document Groups, the property management company allows recipients to eSign every document in one go. When the entire document package is sent back, everything is signed and ready to go. Thus, the process is kept well-organized and ensures that none of the documents are lost or forgotten about.

“As we have to send out a lot of lease and reservation agreements, being able to do that virtually with people who are moving from out of state or can’t make it to the office makes it so much easier for us! And being able to create those templates and merge documents — for us it’s super-convenient.”
Jamie Medina

 

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