Groupama is a mutual insurance, banking, and financial services group with 13 million members and customers.
Challenges
Paper forms are time-consuming
Difficulty in providing signed copies
Archiving requires scanning or photocopying
Results
Archiving requires scanning or photocopying
Clients enjoy the ease of signing
Signed copies are provided more quickly and easily
Document archiving is more efficient
Executive Summary
Groupama insurance agents have streamlined their workflows using signNow to collect in-person signatures. These documents are safely stored in the cloud and can immediately be sent for processing, with copies sent to clients.
Challenge before signNow
Groupama Rhône-Alpes Auvergne is a specialist general insurer based in France. They receive climate disaster claims via fax, and insurance agents at the customer service center analyze them. Next, they assign an Agricultural Expert for an on-site assessment. Using paper forms is time-consuming, inefficient, and delays all of the processing. Clients cannot easily receive copies of signed documents, and archiving requires scanning or photocopying.
On a regular basis, we receive client claims that must be signed in person, secured, and stored.
Philippe Vayssac, CIO at Groupama
With signNow, claim files can be signed on the spot, are instantly secured and saved, and the client also receives a copy via email. We can then take the digitally signed claims and seamlessly process them into our workflow.
Philippe Vayssac, CIO at Groupama
How signNow Helped
The Agricultural Expert transfers the claim files to an iPad, writes the assessment minutes during the in-person visit, and creates a digital version right there in the field. The claimant uses signNow to sign on the iPad, and a copy of it is sent to the claimant’s inbox automatically. This replaces a sheet that previously accompanied the assessment minutes.
The emailed PDF has the claim number as the file name in case the claimant ever has to reference it in the future. The Agricultural Expert also emails a copy for his/her own personal records.
Upon returning to the office, he/she syncs all of the claim files to the computer and marks them “to be reviewed at harvest.” The last step is to email the management center all of the claimant’s digital files, including the assessment minutes signed with signNow, for final review.
Results, ROI and Future Plans
Claims are now resolved (on average) 55% faster because signNow makes it easier to sign and securely save the on-site assessment minutes.
Clients are also thrilled by the ease of signing and the speed at which they receive copies. Since they began using signNow, Groupama has seen a 40% drop in complaints since clients now receive copies almost immediately after signing.
